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Frequently Asked Questions

Your Orders

What methods of payment do you accept?

The following payment methods are accepted:

  • Credit Cards - Visa, Mastercard, Discover, American Express
  • PayPal

Will I be charged sales tax?

Sales tax is added on all merchandise delivered to the following states:

  • California
  • Colorado
  • Connecticut
  • District of Columbia
  • Florida
  • Georgia
  • Hawaii
  • Illinois
  • Massachusetts
  • Maine
  • Michigan
  • Minnesota
  • North Carolina
  • New Hampshire
  • New Jersey
  • New York
  • Ohio
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin
Some states also assess sales tax on shipping and handling charges. Sales tax is added on all merchandise delivered to the following Canadian provinces:
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Ontario
  • Prince Edward Island

What’s the status of my order?

If you created or signed into an account at checkout, please log into your account for the latest update on your order. For any inquiries, please contact us at checkin@hbyfrette.com

What if I need to modify my order?

Please place a new order with the new desired items and return the items you no longer want. We are unable to revise an order once it has been placed. Please contact us at checkin@hbyfrette.com for any additional inquiries.

How do I cancel my order?

Please contact us at checkin@hbyfrette.com within 15 minutes of placing the order during business hours Monday to Friday 9am to 5pm EDT. We try to ship out all orders as quickly as possible, so in some rare instances, we may be able to stop the order before fulfillment and cancel. If an order has been shipped out, we are unable to cancel the order. Once the order is received, please return the order per the return policy.

Do you gift wrap?

All H by Frette products arrive in soft cotton reusable drawstring bags.


Shipping


Where does H by Frette ship?

Within the U.S. (including Hawaii and Alaska) and Canada. At this time, we are unable to ship to P.O. or A.P.O boxes.

How much does shipping cost?

We offer free U.S. ground shipping via UPS. For expedited shipping methods and shipping to Canada, delivery charges are calculated by UPS based on the total weight of the order and shipping destination.

Are duties and tax included?

For international shipments, duties & taxes are not included in shipping costs. There may be additional duties & taxes upon the arrival of your package.

When will I get my order?

Orders are typically fulfilled within 1-2 business days. For shipments to the Northeast, deliveries typically take 1-2 business days via UPS Ground after fulfillment. For shipments to the West Coast, 5-7 business days. For shipments to Canada, 7-10 days depending on customs clearance.

Can I expedite my order?

Yes, please choose an expedited shipping method at checkout.

Can I change my shipping address?

Please contact us at checkin@hbyfrette.com within 15 minutes of placing the order during business hours Monday to Friday 9am to 5pm EDT. We try to ship out all orders as quickly as possible, so in some rare instances, we are able to stop the order before fulfillment and change the shipping address. Once an order has been shipped out, please contact UPS directly with the tracking number for an address change request.


Returns & Exchanges


What is your return policy?

If you are not completely satisfied with your purchase, we are happy to accept returns within 90 days of date of delivery (the date the shipment was marked as delivered by the carrier). Returns are fully refunded to the original form of payment. Domestic and international shipping costs are non-refundable and we are unable to provide a return shipping label for international returns at this time. Please contact us at checkin@hbyfrette.com with your order number for a free return shipping label for domestic orders.

How can I return my order?

Please contact us at checkin@hbyfrette.com with your order number and the items you wish to return for a free return shipping label for domestic orders. We are unable to provide a return shipping label for international returns at this time. If your item was damaged upon delivery or has a manufacturer’s defect, please reach out to checkin@hbyfrette.com with your order number and details of the damage.

When will I receive my refund?

Please allow 10 – 14 business days from the date of receipt of product back at our warehouse for the return to process. Once a refund has been initiated, it typically takes 3-5 business days for the refund to appear on your statement. Exact time for the refund to appear depends on your bank.

Do you refund international shipping?

All shipping costs, domestic and international, are non-refundable.

How can I exchange my order?

Please return the original purchase according to our return policy and place a new order.

What is your return policy for products with a manufacturer’s defect?

If you receive an item with a manufacturer’s defect, please contact us at checkin@hbyfrette.com. We stand by our products. Follow the care guide and we guarantee up to 100 industrial washes - the same guarantee we offer our hotel clients.

Discoloration, stains, tearing or fraying from hard, sharp or metal objects such as buttons or zippers (not from standard washing) are not covered as a manufacturer's defect.


Bedding


Where are your Bedding products made?

Our bedding products are made in India and in Portugal.

What certifications do your Bedding products have?

Our bedding products are Oeko-Tex certified, the standard in safety and environmental protection.

What is the thread count of your Bedding?

Thread count is the number of horizontal and vertical threads per square inch, and is indication of breathability, not of softness or quality. The higher the thread count, the closer the weave of the threads, the less airflow. Cotton sateen typically has a higher thread count than cotton percale, which is why sleeping in sateen feels cozier and warmer, while in percale cooler. The smooth and silky feel of the fabric is a result of the finishing process, rather than thread count.

What is the difference between percale and sateen?

Percale is created with a close, simple weave of one thread over and one thread under – the most breathable of the cotton weaves with a crisp and cool hand feel. Sateen is woven more densely, resulting in a soft, silky and cozy feel.

How should I care for my bedding?

Wash in hot water (ideally at 60 degrees Celsius) with mild detergent. Tumble dry on low.

For our white bedding (not Waves), non-chlorine bleach can be used sparingly and only when absolutely necessary as the use of bleach will deteriorate the cotton fibers more quickly.

Do not use any fabric softeners.

We recommend washing linens with like colors separately from other items to prevent any zippers, metal buttons, rough surfaces, or other hard objects from causing tears or pilling.

To recreate the smooth and lustrous look of luxury hotel beds, remove the bedding from the dryer before completely dry, iron, then lay flat to dry. If already dry, try using a spray bottle of clean water to dampen the fabric as you iron – the light spritz of water helps relax the cotton and the iron to press out wrinkles.

When not in use, fold and store your bedding in a breathable linen bag, like the 100% cotton H drawstring bag, in a cool and dry place. Make sure the linens are clean and completely dry before storing.

Discoloration happens naturally due to constant contact with skin, body sweats and oils, as well as lotions, makeup or other topical treatments. Frequent washing and keeping three sets of bedding to use on rotation (one in use, one in the laundry, and one in the closet) can help slow down the rate of discoloration.


Bath


Where are your bath products made?

Our bath linens are made in Turkey.

Do you offer organic products?

Not at this time.

How should I care for my towels?

Wash in hot water (ideally at 60 degrees Celsius) with mild detergent. Tumble dry on low.

Non-chlorine bleach can be used sparingly and only when absolutely necessary as the use of bleach will deteriorate the cotton fibers more quickly.

Do not use any fabric softeners.

We recommend washing linens with like colors separately from other items to prevent any zippers, metal buttons or other hard objects from causing tears.

When not in use, fold and store your towels in a cool and dry place. Make sure the linens are clean and completely dry before storing.

Discoloration happens naturally due to constant contact with skin, body sweats and oils, as well as lotions, makeup or other topical treatments. Frequent washing and keeping three sets of towels to use on rotation (one in use, one in the laundry, and one in the closet) can help slow down the rate of discoloration.


Company


What is H by Frette? Who is Frette?

Please see Our Heritage .

Is H by Frette sold in any stores?

H by Frette is sold only through hbyfrette.com at the moment. We will update the site and announce through our newsletter if we add any store merchants. Sign up for our newsletter in our footer.

Where do I direct press or marketing inquiries?

Please contact us at press@hbyfrette.com.

What's the difference between Frette products and this collection?

Frette linens are handcrafted in Italy with impeccable details and embellishments and finished with a patented method to create the signature Frette soft and shiny look and feel. H by Frette products are designed to be plain with simple finishes and to ensure cotton fibers retain softness and luster, while withstanding dozens of industrial washing, drying, and ironing cycles.

Where is H by Frette made?

H by Frette bed linens are produced in India and Portugal, and bath products are made in Turkey. To produce the volume with the specific processes necessary to maintain quality for this collection requires specialized partners with unique expertise and capabilities who are selected after extensive tests and trials. For Frette's handcrafted linens, the most skilled artisans are in Italy. For H by Frette, the experts are in India, Portugal and Turkey. Frette partners only with suppliers and manufacturers who embrace and demonstrate high standards of ethical business behavior while also producing high-quality products.

Is H by Frette really what's in luxury hotels?

Yes, H by Frette is indeed dressing the beds of many luxury hotels. Frette is in over 1,000 hotels worldwide and every property has a unique selection of linens by Frette, from the products available from H by Frette to Frette handcrafted linens to completely custom designs including custom bath, pool, table linens and more. See the full list of Frette hospitality partners here.

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