Frette collects information that can be used to identify or contact, or could reasonably be linked to, our customers, account holders, or other individuals (“Personal Information”). We also collect non-Personal Information from visitors to our Site to improve their experience while visiting our Site.
We collect the Personal Information about you that you voluntarily submit to us, by, for example, signing up for our newsletter or registering an account. The types of Personal Information that may be requested include your name, address, e-mail address, and telephone number. For example, when you create an account with H by Frette, we ask you to provide your name, email address, mailing or shipping address, phone number and, optionally, your date of birth. Creation of an account with H by Frette may be required to use certain features of the Site. You may also voluntarily add your payment data to your account.
If you are making a purchase, we will also ask for you for credit card information, billing address and shipping address and other Personal Information as may be necessary to process the payment, such as credit card expiration date, security code, and account holder information. If you contact us for customer service assistance we may request your name and certain other Personal Information as may be necessary to assist you with your request or order.
Other Personal Information that Frette collects include your IP address and geo-location information.
You may choose not to provide Personal Information, but this may prevent you from receiving certain features of the Site.
Personal Information and non-Personal Information may be collected by us or one of our Service Providers or Online Tool Providers.
Information From Children Under 13
This Site is not intended to be used by children under the age of thirteen (13). We do not intentionally or knowingly collect any Personal Information from anyone under the age of 13. We do not authorize users under the age of 13 to use our Site.
If we become aware that a child under thirteen has provided us with personally identifying information we will take commercially reasonable steps to delete or remove it from our systems. If a parent or guardian becomes aware that a child under thirteen has provided us with his or her personally identifiable information, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. Upon receiving such a request, Frette will use all commercially reasonable efforts to ensure that the information is removed from our records.
Use of Information
We use the information that we collect, including Personal Information, in the following ways:
Operations. Frette uses your Personal Information to provide, secure, maintain, improve and develop our Site, and to provide information, products, support or services that you request from us, to fulfill any other purpose for which you may provide the information, and to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
Customer Support and Communications. If you have a problem, comment, or request concerning the Site or your purchase, we will use the contact information provided by you to respond to those problems, comments, or requests. We will communicate with you for purposes such as providing you with account- or transaction-related information, newsletters, RSS feeds, and/or other communications relating to the Site.
Marketing/Remarketing, Sales Recovery and Promotions. If you have provided your contact information to us, and have agreed that we may use the information to contact you for marketing purposes via direct mail, email, telephone, text-messages, or other communication methods, we may use the contact information to send you such information. For example, we use Dotmailer to send emails to users who have added items to their shopping carts but did not check out. We also use Salesforce CommerceCloud to generate personalized product recommendations. When you provide your mobile number and consent to receive text messages from us, additional terms and policies apply with respect to our use of your mobile number.
Frette may also use third party remarketing services, including Google Ads, to advertise on third party websites. We advertise to you based on your prior visits to our Site when you haven’t completed a task, such as leaving the Site without completing a purchase or registering an account. The advertising could appear on a Google search results page, or a site in the Google Display Network. This allows us to make special offers to those who have shown interest in our service.
Users may opt-out of receiving future mailings from Frette and its third party service providers by following the instructions set forth in the opt-out section below.
Improving Site Accessibility and Usage. Frette uses Usage Information generally to improve the accessibility, usage, and productivity of our Site. We may use Usage Information in our analysis of Site usage and access, and may provide you with customized advertising, marketing, content or information.
Non-Personal Information, such as but not limited to, demographic and profile data is used to tailor your experience at our Site, showing you content that Frette believes you might be interested in. Non-Personal Information may also be shared with advertisers on an aggregated or anonymous basis.
Web Analytics. We also use Online Service Providers to provide web analytics services, including Google Analytics, SessionCam, and AB Tasty, to measure, analyze and report on access to and usage of our Site. These tools help us understand and improve upon customer experience on our Site.
We also collect user experience recordings, which reproduce your interactions with the Site, including mouse movements, page scrolling, and information you type (including Personal Information), screen taps, and other actions you take while using the Site. Recordings may include technical and usage data, as well as visual representations of actions you take while using the Site. We use these recordings to help us understand how users interact with our Site and to design a better user experience for you through identifying opportunities for optimizing the customer shopping experience through solutions such as design changes and alterations to the checkout process.
If you would like to opt-out of these analytics services, please see the section below on your Right to Opt-out.
Sharing of your Information
Frette may share certain information that we collect or that you provide, including Personal Information, under the following circumstances:
With your consent. We may disclose your Personal Information to third parties with your consent, or if we notify you that the information you provide will be shared in a particular manner and you provide such information voluntarily without objection.
With our Service Providers. We may engage subcontractors and service providers (collectively, “Service Providers”) to perform services on our behalf, such as to help us with payment processing, order fulfillment, marketing and promotion, or to deliver, maintain, upgrade, create, or improve the Site, and these Service Providers may have access to certain of your Personal Information and non-Personal Information in the course of providing such services. When we use a Service Provider, we require that the Service Provider use and disclose the Personal Information received from us only to provide their services to us or as required by applicable law. In the event you do not agree to any such disclosure, you may contact us as discussed below in the ACCESSING, CORRECTING OR UPDATING YOUR INFORMATION section.
Frette reserves the right to share any non-Personal Information or any other information that is aggregated or anonymized to our business partners, merchants, advertisers, investors, potential buyers and other third parties if we deem such disclosure, in our sole discretion, to have sound business reasons or justifications.
Social Media. The Site is a social experience, so we may disclose your interactions with the Site to social media platforms, as described in the PUBLIC FORUMS section below.
We do not sell, rent, or lease to others your Personal Information.
We will only retain your Personal Information as long as it is necessary to fulfill the purposes for which it was collected or for another legitimate business purpose (including making your account available to you), unless a longer retention period is required by law. For example, we will retain your Personal Information as long as your account remains active. Online Service Providers that we use to provide the Site, such as Google, SessionCam or AB Tasty, may have different retention policies. Please review their privacy policies for more information. You may request that we delete Personal Information as further provided in the ACCESSING, CORRECTING OR UPDATING YOUR INFORMATION section below.
More information about managing cookies is available here. You may choose to disable, block or delete some or all cookies through your web-browser’s settings. Follow the instructions provided by your browser (usually located under “Help”, “Tools”, or “Settings”) to enable, disable, block or delete cookies.
Frette takes commercially reasonable steps to insure the safety of your Personal Information. We employ industry standard technical, administrative, and physical security measures to protect against the loss, misuse and alteration of the information under Frette’s control. For example, we utilize Secure Socket Layer (SSL), Transport Layer Security (TLS), or similar encryption technology when sensitive data is transmitted over the Internet, and we use firewalls to help prevent external access into our network.
Unfortunately, there is no such thing as "perfect security" on the Internet, and no data transmission can be guaranteed to be completely secure. While we strive to protect your data from unauthorized use or disclosure, Frette does not warrant or guarantee the security of the data that you provide to us. Any transmission is at your own risk.
We restrict access to Personal Information in our possession to our employees, Service Providers, and Online Tool Providers who need to know that information in order to operate, develop, improve or support our Site. If we share Personal Information with Service Providers, we require that they also use reasonable information security measures to safeguard your Personal Information.
Links to other Web Sites
Our Site may contain links to websites operated by third parties. Frette is not responsible for the privacy practices or the content of any third party websites. Customers and visitors who link to third party websites from the Site should check the privacy and security policies of such third party websites to understand the policies and practices of such third party websites as we are not responsible for those policies and practices. Customers and visitors who access a linked site may be disclosing their private information to the owner of such third party websites. Please review these policies before you submit any personal data to these websites. It is your responsibility to keep such information private and confidential.
Accessing, Correcting or Updating Your Information
Frette encourages you to keep your Personal Information up to date. You may request access to your Personal Information to ensure the accuracy of the information, as well as to make any deletion, change or correction as necessary. This may be done through the following methods: (1) e-mail details of the request to email@example.com or (2) visit the Customer Service section of the Site and follow the appropriate instructions. Unfortunately, to the extent that such Personal Information is also stored in third party databases, Frette cannot ensure that such corrections, deletions or updates will reach such databases. Frette will use commercially reasonable efforts to ensure that your Personal Information is corrected in our records promptly upon receiving such a request. Be aware, however, that we may need to retain it for legal reasons or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected, or deleted before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, would be extremely impractical (for instance, requests concerning information residing on backups), or relate to information that is not associated with your Personal Information. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please be aware that if you ask us to delete your Personal Information, you may not be able to continue to use certain functions of the Site. Also, even if you request that we delete your Personal Information, we may need to retain certain information for a limited period of time to satisfy our legal, audit and/or dispute resolution requirements.
In addition to the above rights of access, correction, amendment or deletion, if you live in the European Union, you may, subject to applicable law, have some or all of the following rights with respect to your Personal Information:
- the right to restrict processing of your Personal Information under certain circumstances;
- the right to transmit your data (as provided by you, directly or otherwise collected by us by virtue of your use of the Site) in machine-readable format to you or to a third party when we justify our processing on the basis of your consent or the performance of a contract with you;
- the right to withdraw your consent to our processing of your personal data (where that processing is based on your consent);
- the right to obtain, or see a copy of the appropriate safeguards under which your personal data is transferred to a third country or international organization;
- the right to object, at any time, to the processing of your personal information, on legitimate grounds, except if otherwise permitted by applicable law;
- to erase your personal data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed); and
- to file a complaint with your local supervisory authority for data protection.
If you are seeking to exercise any of the foregoing rights, please contact us at firstname.lastname@example.org.
Right to Opt Out
You may opt-out of receiving communications from our partners and/or from us, by the following means: (1) send an e-mail to email@example.com, (2) log into your account by clicking My Account and uncheck the box next to Newsletter, or (3) choose Unsubscribe in the footer of any email or newsletter sent by us or our partners. Please note that it may take up to ten (10) business days for your opt-out request to be processed. Also, even if you opt out of marketing e-mails, we may continue to send you certain account-related e-mails, such as notices about your account and confirmations of transactions you have requested.
If you would like to opt-out of Google Analytics you can download and install the add-on for your web browser at:
You may also choose not to receive personalized from Google by changing your settings at:
To opt-out of SessionCam records, you may choose to mask all of your data from the SessionCam recordings by following this link:
You may also choose to disable tracking completely by following the following link:
To opt-out of AB Tasty tracking, you must agree in advance to a cookie from the site in order to be able to proceed with the opt out request. If the cookie is not accepted, or if it is later deleted, AB Tasty may not be able to proceed with the request for non-participation and cookies will still be received. To activate the opt-out option and not receive further cookies from AB Tasty, go to https://www.frette.com/#abtastyoptout=1. Note that this option will not erase pre-existing cookies, but will prevent updates so that data is no longer collected.
If you clear your cookies, use incognito mode or switch to a different browser, tracking will again be enabled until you exercise your choice again.
We may use Online Tool Providers that collect information for interest-based advertising purposes (advertisements that are tailored to your likely interests, based on categories in which you have shown an interest). To learn more about these third parties and the choices they offer users, please visit the Network Advertising Initiative’s choices page or the Digital Advertising Alliance’s choices page.
California, Nevada and Canada Residents’ Privacy Rights
California. California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information, including the categories of personal information disclosed to third parties for their marketing purposes and the names and addresses of those third parties, regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are California resident and would like to make such a request, please submit your request via email to firstname.lastname@example.org.
Nevada. We do not sell your Personal Information. However, you may contact us at email@example.com with questions.
Some Internet browsers include the ability to transmit "Do Not Track" signals. Our Site does not currently process or respond to “Do Not Track” signals. To learn more about "Do Not Track", please visit “All About Do Not Track”.
The Site may make chat rooms, forums, message boards, and/or news groups available to its users. The Site also links to Frette’s various Social Media sites that contain public information. Frette has no control over information placed on any such pages. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Frette cannot and shall not be responsible for any such disclosure.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact us at firstname.lastname@example.org .
Last Updated June 29th, 2021
ADA Complience Policy
Frette Inc. strives to maintain an ADA compliant website and is committed to providing an online environment that is accessible to all visitors. We recognize that accessibility and usability are not always possible in every area of the website or for those using screen readers or other devices to assist viewing of the website. Frette Inc. along with its third party partners, have conducted, and continue to conduct ongoing accessibility reviews and tests of this website. We have remediated and continue to remediate any issues identified during such reviews and tests. Please be aware that our efforts are ongoing as we incorporate any improvements we feel necessary to meet the changing laws, regulations and guidelines set forth by any regulating authorities.
If you have specific questions or concerns about the accessibility of our website or need any assistance with this website please contact us at email@example.com. If you have found an inaccessible area on our website, please be sure to specify the specific page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible to you. if such page cannot be made accessible with any available tools we will work to make a text version available to you. If you have a need for a specific electronic format, please contact us at firstname.lastname@example.org. Please provide the format that you require the content to be in, the web page address of the material, and your contact information. We welcome your questions about this accessibility policy and your comments on how to improve this website's accessibility.